TERMS & CONDITIONS

Returns/Changes 

All items are carefully made by hand and will be made to the sizes provided to us, because of this we do not offer returns or refunds on any of our items. Before you submit your measurements please double check everything as this cannot be changed once you have sent to us. 

Fabric

To make sure the colour is right for you please order a fabric swatch as colours can appear differently on a screen. All photos that you you see on our website or our social media platforms are sent to us by our customers. We do not use models because we believe our dresses are for girls of all shapes and sizes and our customer photos reflect this. From time to time new batches of fabric can differ slightly due to the dying process of the material and is unavoidable. Colours will always vary when viewing on a device due to the pixels and screen lighting.

Ordering

To secure your date and fabric we take a non refundable 50% deposit. If your date is changed then we will of course transfer your deposit to a new date. Once your fabric is chosen and your deposit is paid, we will then purchase the fabric. If you change your mind on colour once you’ve placed your order a fee will apply. We ask you to tell us how many dresses or accessories you need when you order so the correct amount of fabric is purchased. If you decide to reduce numbers after paying the deposit then you will not be liable for the final 50% of that product but the deposit is non refundable. You can still secure your date with us if you are unsure of colour but this will also be a non refundable deposit. As everything is made to order availability is limited and so we advise to secure your date and fabric sooner rather than later. We then set a date to send the final balance and measurements by ( generally no later than 6 months before ) After you have sent your final balance and measurements it is not possible to make any changes to your existing order. Turn around time for dispatch is approx 8-16 weeks depending on the time of year and for orders that have been scheduled in advance. Please speak to one of the team directly to discuss the possibility of fast track orders if you have not already secured a date. All UK orders are shipped with either Parcelforce or Royal Mail. International orders will be subject to import duty fees that the customer will be liable for.

Aftercare 

When you have received your order it is important that you check every item and if there are any issues please report them within 10 days so that we can put them right if it is a human error of ours. Our products are very delicate so it is important that they are handled with care. We advise to hang on a soft hanger using the silk straps inside the waist band. Hang out of sunlight and away from any sharp objects. We advise to hand wash the dresses or wash alone on a delicate setting. Any slight creases on the garments will fall out once they have been hanging for a day or so. Do not iron! All of our dresses and jumpsuits are Multiway so you do not have to choose a style when you order. Video guides are available on our website to show you how you can style.

Images

Please note all images on our site are owned by Lá Closet Dé Chánel and are copyrighted material that are not to be taken or used anywhere else away from this site. If you use any images from La Closet De Chanel website with our permission or to commercially profit from the use of our images, you may have to pay monetary damages and court will prohibit you from further use of any material without consent.